Thank you for your review Emma. The £20 charge would have been customs charge in Austria, not a secondary postage charge. Unfortunately, customs charges are out of our hands for imported items. We do also have images of our products being worn on our website, to show customers the size of items before purchase, so I'm sorry that you were still disappointed when the item arrived. If you have a suggestion for what we can do to better our service, please do let us know!