Yes, we ship worldwide via Royal Mail International Standard Delivery and postage will cost you £12.

We accept all major credit and debit cards. We also accept payments via PayPal. If you would prefer to pay via card over the phone, you can call us on +44 01460 221630.

Orders placed before 12 noon will be dispatched on the same day. Orders placed after this cut off will be dispatched on the next working day. If an item is out of stock we will contact you and endeavour to dispatch as quickly as possible.

We offer free shipping for orders over £25, and these will be sent via Royal Mail 1st class delivery service. For orders under £25, there will be a £2.95 charge, and these will also be sent via 1st class delivery. If your order is placed before 12 noon, it will be dispatched the same working day

If you wish to upgrade your delivery, you can select Tracked 24 or Express Next Day Delivery at checkout. Tracked 24 costs £4.95, and Express Next Day Delivery is £6.95.

Tracked 24: If you select Tracked24 delivery at checkout, this will usually be delivered within 1-2 working days of dispatch.

Yes! Our cut off for parcels is 12 noon, but as long as your order is placed before this time, you can select Express Next Day Delivery at checkout for £6.95. This will ensure you receive your parcel by 1pm the next working day.

Please contact us as soon as you notice the mistake in shipping address. As long as your order has not already gone through the postal system we can manually change this for you.

Most parcels will be sent via Royal Mail 1st Class delivery - there is no tracking option available with this service but you can choose to opt for Tracked 24 or Express Next Day Delivery at checkout. With these services there will be tracking available.

The first place to check is your junk box in your emails - we promise we aren't sending you junk! but sometimes our emails do go into the junk folder. If you still have not got an email, please do call us to check your order has gone through correctly. You will receive another notification once your order has been dispatched.

We are an online retailer only - Reeves & Reeves do not have a physical store you can visit but we are in lots of other stores all around the country, see our list of stockists.  All our pieces are on our website and we are frequently adding new products. If you need any more assistance, please do not hesitate to get in touch.

Vermeil is a gold plate on sterling silver, "plated sterling silver." We use an 18k plate of approx. 3 microns which is long lasting. Any continued rubbing, wear or washing will cause the vermeil plate to rub off in time.

We do not offer engraving, but many of our items are suitable for engraving elsewhere. We do have a great selection of charms, including initials, and if you wish to personalise any piece by adding a charm, please do contact us before purchase, as we can ensure this is possible with the piece you have selected.

We are more than happy to try and resolve the issue with you. Please contact us on office@reevesandreeves.com or call us on +44 01460 221630. For hygiene reasons we cannot accept returns of earrings - please see our returns policy here.

You can enter a promotional code at checkout in the 'gift card or discount code' box.

No, we have such a vast range of jewellery, the easiest way to keep all of our pieces up to date is via our website. If you are a regular to our website, you can keep up to date with our new pieces, by sorting each category by 'newest first'. You can also subscribe to our newsletter to receive first hand information on our new products and exclusive discount codes! Subscribe here.

Silver jewellery can be cleaned using a soft silver cloth which should polish out any slight marks and restore its shine. You can find more information about Cleaning and Caring for your Jewellery here.

Huggies can be gently adjusted on the ear post, up or down, to bring the 'click' back, allowing them to fasten properly! Please try this first, but if you continue to have issues, then do contact us. Use our guide below.